IT Support Officer – Belgum – 7 Months
Description :
An international industrial group is looking for an IT Support Officer to join its Corporate ICT Department – Service Desk & Workplace Division.
The role involves providing operational support to users across more than 60 sites and 7 countries, ensuring the reliability, continuity, and optimisation of IT services within a dynamic and innovative environment. Main Responsibilities
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Provide Level 1 and Level 2 technical support for incidents and service requests.
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Resolve most requests during the first contact via support tools or on-site intervention.
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Record, follow up, and close tickets in the ITSM tool.
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Manage PC deployment, system imaging, hardware and software installation.
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Contribute to the creation of IT procedures and documentation.
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Support the implementation of new IT projects and solutions.
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Oversee the lifecycle management of IT equipment and components.
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Ensure continuous improvement of service quality and user satisfaction.
Profile :
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Education: IT technician diploma or equivalent experience.
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Experience: Minimum 5 years in a similar role, ideally within an international and multi-site environment.
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Languages:
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French: Native or bilingual.
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English: Fluent (spoken and written).
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Technical Skills
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Operating systems: Windows 11 (installation, configuration, troubleshooting).
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Hardware: PCs, peripherals, telephony (IP and mobile).
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Directory management: Active Directory (users, computers, groups, GPO), Entra ID (users and groups).
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Software: Microsoft 365 (licences, access, Teams, SharePoint, OneDrive).
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Email: Exchange On-Premise and Online (mailboxes, shared boxes, distribution lists).
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Collaboration tools: Atlassian (Jira, Confluence).
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Assets: PowerShell scripting, Windows Server, SCCM, basic knowledge of routers/switches, ITIL practices.
Soft Skills
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Excellent communication (oral and written).
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Customer- and service-oriented mindset.
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Organisation, rigour, and autonomy.
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Pragmatic and solution-oriented approach.
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Team spirit and information sharing.
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Flexibility and availability for occasional travel (max. 10%).
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